FAQ's - Sounds Air

How do Frequent Flyer Programme Fares work?

Sounds Air offers Ten Trip Tickets between Wellington and Picton/Blenheim; Wellington and Nelson; Blenheim and Christchurch; Blenheim and  Paraparaumu; Paraparaumu and Nelson; Wellington and Westport; Wellington and Taupo and Blenheim and Napier. These are paid in advance and are available for purchase online by clicking “purchase a 10 trip ticket”, if this is the first time you are purchasing a Ten Trip ticket then you will need to follow the links and create a login which you will use for future bookings. Once you have created this login, you will receive a confirmation email with a link to activate the account. Once this is completed you will then need to select “purchase a 10 trip ticket” again, log in to your account and then purchase your tickets for your desired destination.

How do I pay for my travel?

Sounds Air accepts the following Credit/ Debit cards

  • Visa
  • Mastercard
  • American Express

If you do not have access to a Credit or Debit cards, most travel agents and Information Centre’s are agents for us. You can pay by cash or EFTPOS at those locations.

Please note: there is a 2% card payment fee on all bookings when paid for by Credit/ Debit cards.

What type of aircraft will I be flying in?

Sounds Air operates five Cessna Caravan' s.

The Caravan is a late model turbo prop aircraft. It holds 12 passengers. The Caravan is world renowned as a safe reliable aircraft. It offers a fast and comfortable flight, with full size airline style seating, it is high winged for maximum visibility, and all seats have great views. The Cessna Caravan is operated by instrument flight rules; this means we are able to fly in all weathers.

From Wellington - Westport and Taupo, and from Blenheim - Napier and Christchurch we operate Pilatus PC12 aircraft. This Aircraft offers speed and pressurisation in a modern turbo prop aircraft manufactured in Switzerland.

Where do I check in?

Check in must be completed 30 mins prior to flight departure time.

BLENHEIM -WOODBOURNE AIRPORT, BLENHEIM. Please note: This is not Picton Airport.

PICTON -Picton Airport (8km south of Picton on SH1)

NELSON -Airport House, Nelson Airport.

WELLINGTON –  Main Terminal, Stewart Duff Drive Rongotai, Counter 36-37 in the domestic check-in area on Level 1.

CHRISTCHURCH - Main Terminal, 30 Durey Road, Christchurch, Ground Floor, Main Check-in Area

PARAPARAUMU –Main Terminal, Kapiti Airport, Toru Road.

TAUPO –Main Terminal, Taupo Airport, Anzac Memorial Drive, Wharewaka, Taupo

NAPIER- Main Terminal, Main North Rd, Napier Airport, Napier 4110

WESTPORT - Main Terminal, Tiphead Road, Carters Beach 


Can I view or change my booking via Online Reservations?

You can manage your booking online by going to the following link:

https://soundsair.tflite.com/Public/sa/Account/Bookings and entering your booking number in the space provided.

If you need further assistance please call the reservations office on 0800 505 005 (NZ only), Tel: +64 (0)3520 3080

Can I transfer my tickets to someone else?

For some Fare Types you can, for assistance please call the reservations office on 0800 505005  (NZ only), Tel: +64 (0)3520 3080

Can I get a refund if I can't fly for some reason?

It depends what fare type you have, visit the Fare Rules Page for more information.

What if I have excess luggage?

Please go to this page  to view the excess luggage policy.

Can I take my infant's stroller or carseat?

Yes, however as these are classed as excess luggage items,an additional cost will apply, and the items are taken subject to space availability.

-Pushchairs -$20.00

-Car Seats -$10.00

For more information please visit Luggage Policy page

Can I transport my bicycle or surfboard with me?

You can on certain routes, these are classed as excess luggage items, an additional cost will apply, and the items are taken subject to space availability.

For more information please visit Luggage Policy 

Does Sounds Air have Group Travel options?

Please contact us on 0800 505 005 or charters@soundsair.com with dates of travel and number of passengers, and we will be pleased to provide you with a quote.

For more information please visit Charters

A group is considered 8 or more passengers 

Can I fly with an infant on Sounds Air?

Infants over 7 days old and under 2 years in age are welcome on all flights, subject to seat availability. A maximum of two infants are allowed on each flight. If booking more than one infant, an adult must be booked to accompany each infant. Infants travel free of charge provided they do not occupy a seat. Infants not occupying a seat do not have a baggage allowance. If you require a seat for your infant, the normal child fare applies.

Does Sounds Air have Children's Fares?

Yes, children aged from 2 to 12 years have a reduced fare. When booking online please choose this from the drop down box, or advise reservation staff if booking via telephone or instore.

How can I send my child unaccompanied on a Sounds Air flight?

Children aged between 7 and 12 years (inclusive) may travel as an 'Unaccompanied Minor' if they meet the Unaccompanied Minor Conditions. All bookings for unaccompanied minors must be made via our Reservations Office –0800 505 005 -and require an authorisation form to be completed and signed.

There is a $10 service fee per child one way.

Unaccompanied Minor Form

Can I fly animals with Sounds Air?

Animals can travel provided they are accompanied by an owner.
There is a $15.00 fee for this service.

Please note we no longer accept unaccompanied animals for travel.
Exclusions to this include endangered wildlife.

All animals must be caged; maximum height of cage is 37cm (370mm). Sounds Air do not supply cages. A $10 fee will apply for transportation of empty cages.

Download Pets Travelling with Sounds Air PDF

Can I speak to the Sounds Air Customer Call centre, calling from outside New Zealand?

Yes, please phone +64 3 5203080 during the hours of 7.30am and 5.00pm New Zealand time. Or you can email info@soundsair.com

Will my credit/debit-card details be secure?

Yes, we use DPS (Direct Payment Solutions) a secure purchasing site.

DPS have a dedicated and purpose built development and data centre, specially designed for payments processing. DPS have invested and continue to re-invest in state of the art, bank grade security and infrastructure. DPS are fully certified as Visa AIS and MasterCard SDP (PCI-DSS) compliant at processor level; using an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, with Atalla Network Security Processors.

Do you have a shuttle in Picton?

Yes, all shuttle pickups are 45 MINS PRIOR TO DEPARTURE TIME and must be booked in advance.

Shuttle cost - $10 per person each way, applies to all types of fares available.

Picton pick up points are as follows:

-Westside Waikawa Marina -Please phone 0800 505 005 to advise pier number

-Jolly Roger Cafe -Waikawa Marina

-The Buccaneer Lodge -318 Waikawa Road

-Picton Superette (On The Spot Dairy)-100 Waikawa Road

-Picton Yacht Club Hotel, Cnr Wellington and Waikawa Roads

-Town Wharf, London Quay (Cougarline/Beachcomber Cruises/Arrow Water Taxis)

-Picton Police Station -36 Broadway

-Sounds Storage -7 Market Street

-Picton Railway Station -3 Auckland Street

-Sounds Air Office - 10 London Quay 

-Queen Charlotte College Bus Bay -Waikawa Road

-Launching Ramp, Picton Marina -Please phone 0800 505 005 to advise pier number

To book call 0800 505 005

Find out more about the Picton Shuttle

Are there any restricted articles or dangerous goods I cannot take with me?

Articles such as the following may not be carried in passengers luggage (carry-on or checked):

Flammable or poisonous compressed gases

Corrosive materials (acids, mercury, etc.)

Explosives (fireworks and other articles that are easily ignited)

Magnetised materials

Oxidising substances

Poisonous, toxic, infectious substances

Radioactive materials

Other dangerous goods


For more information on this please call 0800 505 005

Can I take valuable/fragile items?

Valuable and fragile items are carried solely at the passenger's risk unless Sounds Air has accepted them for travel in writing. Valuable items include cash, shares, important documents, jewellery, antiques or any other item of similar value. Commercial goods, samples and tools of trade are classified as freight.

Will my privacy be respected?

All information that is retained by Sounds Air is private and will be treated as such. This information will only be used for the purposes of providing the services offered by the website and will not be given or sold to any third party without your prior permission.

Can firearms be carried as luggage?

Yes. Firearms may be checked in, however a valid firearms licence must be available for inspection at checkin. The bolt must be removed and stored separately.

To book a reservation or find out more about our services
call us on 0800 505 005

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